Shipping Policy

Thank you for visiting and shopping at www.theskorashop.com.au. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time

All orders will be dispatched within 1 business day from placement. You should expect to receive your order within 3-5 business days for regular shipping. For express shipping, you should expect your order within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipment Providers

The Skora Shop uses Sendle as our preferred shipment provider. Sendle facilitates it's delivery of items through Fastway Couriers and Couriers Please. For areas unreachable through these methods or for orders with express post selected, we will send your parcel via Australia Post. 

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

All orders over $79 include free regular shipping!

Shipment method

Estimated delivery time

Shipment cost

Sendle Regular Shipping

2-5 business days

$8.95

Australia Post Regular

3-5 business days

$8.95

Australia Post Express

1-2 business days

$12.95


Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO Addresses

www.theskorashop.com.au ships to business/residential address and PO boxes.

 

Shipment Confirmation & Order Tracking

You will first receive an order confirmation email from contact@theskorashop.com.au. Your order will then be packed and prepared for dispatch. Once the order has been lodged with the shipment provider, you will then receive a shipment confirmation email containing your tracking number(s) for you to review the order status at any time.

 

Customs, Duties and Taxes

www.theskorashop.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.) as they are issued by your local government and not Skóra.

 

Damages

www.theskorashop.com.au is not liable for any products damaged or lost during shipping. In the unlikely event that you have received a damaged item, please be sure to contact us within 3 days of receiving the product. Please include photos of the issue and a screenshot of your order confirmation email. If you received your order damaged, please be aware you may be required to contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Zone 1 - New Zealand

Zone 2 - UK, US, Canada & Singapore

Shipment Processing Time - Zone 1

All orders will be dispatched within 1 business day from placement. You should expect to receive your order within 5-20 business days for regular shipping. For express shipping, you should expect your order within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment Providers - Zone 1

The Skora Shop uses Sendle as our preferred shipment provider. Sendle facilitates it's delivery of items through Fastway Couriers and Couriers Please. For areas unreachable through these methods or for orders with express post selected, we will send your parcel via Australia Post. 

Shipment Processing Time - Zone 2

All orders will be dispatched within 1 business day from placement. You should expect to receive your order within 18-28 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment Providers - Zone 2

The Skora Shop uses Sendle as our only international shipment provider at this current time. Sendle facilitates it's delivery of items through Fastway Couriers and Couriers Please. 

 

Shipping Rates & Delivery Estimates - Zone 1

Shipping charges for your order will be calculated and displayed at checkout.

All orders over $119 include free regular shipping!

Shipment method

Estimated delivery time

Shipment cost

Sendle Regular Shipping

5-20 business days

$12.95

Australia Post Regular

5-20 business days

$12.95

Australia Post Express

3-5 business days

$19.95


Delivery delays can occasionally occur. All prices specified in AUD.

 

Shipping Rates & Delivery Estimates - Zone 2

Shipping charges for your order will be calculated and displayed at checkout.

All orders over $149 (AUD) include free regular shipping!

Shipment method

Estimated delivery time

Shipment cost

Sendle Regular Shipping

18-28 business days

Calculated at checkout based on customer location

 

Delivery delays can occasionally occur. All prices specified in AUD.

 

Shipment to P.O. boxes or APO/FPO Addresses

www.theskorashop.com.au ships to business/residential address and PO boxes.

 

Shipment Confirmation & Order Tracking

You will first receive an order confirmation email from contact@theskorashop.com.au. Your order will then be packed and prepared for dispatch. Once the order has been lodged with the shipment provider, you will then receive a shipment confirmation email containing your tracking number(s) for you to review the order status at any time.

 

Customs, Duties and Taxes

www.theskorashop.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.) as they are issued by your local government and not Skóra.

 

Damages

www.theskorashop.com.au is not liable for any products damaged or lost during shipping. In the unlikely event that you have received a damaged item, please be sure to contact us within 3 days of receiving the product. Please include photos of the issue and a screenshot of your order confirmation email. If you received your order damaged, please be aware you may be required to contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

View our refund and returns policy here.