PURCHASING & SHIPPING

No, we are exclusively an online store only.

If you want to change your order please email contact@theskorashop.com.au with your order details as soon as possible and we will endeavour to assist, however, our efficient dispatch team may have already sent it out.

Currently we only offer international shipping to New Zealand, however, rest assured we are working hard to incorporate world wide shipping in the very near future.

Well… No. We are exclusively an online business only.

Sozzy. Technically, it should clearly state 'out of stock' on the site and not allow you to purchase the item. Rest assure we will be working hard to have the item back in stock asap.

If you do manage to place an order for an out of stock item, we will offer you the option of waiting until it's back in stock, exchanging for another product or a full refund.

Visa, Mastercard, PayPal, Afterpay, Apple Pay, Google Pay, Shopify Pay & Amex. As we are an online only business, we cannot accept hugs or high fives.

Shipping within Australia via Australia Post costs $6.95 for regular shipping, and $9.95 for express shipping. All orders over $59 include free shipping!

Shipping to New Zealand via Australia Post costs $12.95 for regular shipping, and $19.95 for express shipping. All orders over $59 include free shipping!

All orders will be dispatched within 24 hours from placement. Within Australia, you should expect to receive your order within 3-5 business days for regular shipping. For express shipping, you should expect your order within 1-2 business days. New Zealand regular shipping you should expect to receive your order within 5-7 business days and express should be received within 3-4 business days.

Check the returns & refunds policy here.

Of course not! That’s not our style.

SO, TELL ME WHAT I CAN USE ON MY SKIN?

To be honest, our products are great for all skin types as they are free from any synthetic ingredient and no nasties such as sulphates, parabens, phthalates, petrochemicals, synthetic colours or synthetic fragrances that would generally cause irritation on the skin.

With that being said, if you want to get specific:

Sensitive Skin… Try the Roślina products

Dry/Dehydrated Skin… Try the Indigene products

Oily/Blemished/Problematic Skin… Try the Iso Products or the Rapid Blemish Spot Remover

Dry/Mature/Ageing Skin… Check out our extensive range of serums and elixirs

Pigmented Skin… Ohhhh, you want the Brighten & Revive Serum

As with introducing any new skin care product, we recommend you patch test the products first. And of course, be sure to listen to your skin.

PRODUCTS SPECIFICS

Nope. None of that here. Completely cruelty free!

Yuck. No way. No sulphates, parabens, phthalates, petrochemicals, synthetic colours or synthetic fragrances.

Home, here in Australia. All Australian sourced ingredients and Australian made.

We have an 18-month shelf life on most of our products. Our Masks, Toning Mists, Collagen Serum & Hyaluronic Acid Serum have a 12-month shelf life. Please note, that you should use your product within 6 months of opening as stated on our packaging.

It most certainly is! All Skóra products have been packaged into recyclable bottles, and all packaging including padded mailing bags are also recyclable.

Switching to all-natural products can sometimes result in a temporary detoxification of the skin, (such as small breakouts, or some dryness) because your skin is not used to the purity of our products.

Being our products are all natural with no nasties included, the likelihood of any irritation or reaction is extremely low, however, if you do experience these symptoms, discontinue use immediately.

DIDN’T FIND THE ANSWER TO YOUR FREQUENTLY ASKED QUESTION OR MAYBE IT’S JUST NOT SO ‘FREQUENT’?

That’s ok. Just flick us an email at contact@theskorashop.com.au and we will be sure to answer any questions you have.