We do not accept returns once an item has been dispatched. All sales are final. Refunds may be available in accordance with out money back guarantee. See more information on that here.
In the unlikely event that you have received a faulty or incorrect item, please be sure to contact us within 3 days of receiving the product. Please include photos of the issue and a screenshot of your order confirmation email.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items, samples or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.